Login  |  Request Support  |  System and Security Rules  |  Services  |  Visit the ResultsPlus Web site

System Requirements

MetafileOnline has been tested on the following:
  • Microsoft Internet Explorer Versions 5.5 or higher.

Metafile only supports the tested browsers.

Browser Security Settings

MetafileOnline must be set as a trusted site when Internet Explorer's security Internet settings are set to 'High'. In Internet Explorer, go to Tools | Internet Options and click on the 'Security' tab. Select the 'Trusted Sites' icon and press the 'Sites' button. Add 'https://sfxs.metafileonline.com' as a trusted site. The 'Trusted Zone' should be set to 'Medium' security or lower.

browser plugins

Important Notice for first time Users: The first time you access this program, it will try to download two required ActiveX components. Depending on the way your browser is configured, you may or may not see two messages labeled "Security Warning." If you see these messages, click Yes on both of them.

If you receive error messages during the download or if your browser does not allow ActiveX components, please contact your computer support people/resultsplus! Administrator or Metafile Technical Support at 1-800-222-4096.

login Information

To login to this system you must provide identifying information by using a user name and password. You should request your user name and password from your local administrator. The first time you use the assigned user name and password to successfully login, you will be required to change this password.

password information

To protect your organization's fundraising records, passwords must meet the following requirements:

1. They must not be based on your organization's name.

2. They must be at least six characters long. (They can also be longer than six characters.)

3. They must contain characters from three of the following categories:

  • Uppercase letters A-Z
  • Lowercase letters a-z
  • Numbers 0-9
  • Special characters (such as !, $, #, %)

changing password

It is a good idea to change your password regularly. You can change your password at any time after you have successfully logged in to MetafileOnline.com. To change your password, press the 'Ctrl' + 'Alt' + 'End' keys simultaneuosly. A change password dialog box will appear.

wrong password

Trying to log in with the wrong password too many times will cause your account to be temporily locked out of the system. In the event that you become locked out, wait 10 minutes and try again. If you do not remember your password for MetafileOnline.com, please contact your Metafile support representative.

security notice

This site contains secure content that is proprietary and confidential. Access to and the use of this information contained in this site is restricted to authorized users in accordance with Metafile policies. Any form of unauthorized access or tampering, including hacking to gain unauthorized access to or modify this site, may result in criminal prosecution. Metafile does monitor and audit usage of this site and all persons are hereby notified that use of this site constitutes consent to such monitoring, auditing and searching of the site by law enforcement authorities.

home | training | about metafile | contact us | support | legal
© 2002-2018 Metafile Information Systems, Inc. All rights reserved.